1. Shipping Destinations
We currently ship to all 50 U.S. states and offer international shipping to select countries. Please contact us at help@ashlisculpture.com for specific international shipping inquiries.

2. Processing Time

  • Standard orders: Processed within 3-5 business days

  • Custom commissions: Processing time varies (typically 2-4 weeks)

  • Holiday periods: Additional processing time may be required

3. Domestic Shipping (USA)

  • Shipping Method: FedEx Ground or UPS Ground (3-7 business days)

  • Expedited Options:

    • 2-Day Air (2 business days)

    • Next Day Air (1 business day)

  • All domestic shipments include insurance and tracking

4. International Shipping

  • Available to most countries (restrictions may apply)

  • Shipping Method: FedEx International or DHL Express

  • Delivery Time: 5-15 business days (varies by destination)

  • Customers are responsible for:

    • All customs duties

    • Import taxes

    • Brokerage fees

5. Shipping Costs

  • Calculated at checkout based on:

    • Package dimensions and weight

    • Destination

    • Shipping speed selected

  • Free domestic shipping on orders over $500 (standard shipping only)

6. Packaging
All sculptures are carefully packaged with:

  • Custom foam enclosures

  • Double-walled cardboard boxes

  • “Fragile” and “This Side Up” labeling

  • Certificate of authenticity included

7. Order Tracking

  • Tracking numbers emailed within 24 hours of shipment

  • Customers can track orders through carrier websites

  • Signature required for all orders over $1,000

8. Delivery Issues
If you experience any delivery problems:

  • Contact us immediately at help@ashlisculpture.com

  • Provide your order number and details of the issue

  • For damaged items:

    • Keep all original packaging

    • Take photos of the damage

    • Report within 48 hours of delivery

9. Shipping Restrictions
We cannot ship to:

  • PO Boxes

  • Freight forwarders

  • Certain international destinations (contact us for details)

10. Weather Considerations
During extreme temperatures:

  • We may delay shipment to protect artwork

  • Customers in extreme climates will be notified

11. Holiday Shipping
During peak seasons (November-January):

  • Allow extra processing and transit time

  • Check our website for holiday cutoff dates

12. Returns Shipping

  • Customers are responsible for return shipping costs

  • Must use approved shipping methods for returns

  • Original shipping fees are non-refundable

Contact Information:
TRUBY LLC
2323 N Central Ave UNIT 1506, Phoenix, AZ 85004
Email: help@ashlisculpture.com
Phone: +1(602)854-4144